Privacy Policy

DigiLake ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. For questions, please visit our contact page.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out contact forms or inquiry forms
• Subscribe to our newsletter
• Request a consultation or quote
• Communicate with us via email, phone, or other channels

This may include: name, email address, phone number, company name, job title, project details, and any other information you choose to provide.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website and exit pages
• Date and time of visits

We collect this information using cookies and similar tracking technologies. See our Cookie Policy for more details.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services: Respond to inquiries, process requests, and deliver services you've requested
• To communicate with you: Send updates, newsletters, marketing materials, and other information that may interest you (you can opt out anytime)
• To improve our website: Analyze usage patterns to enhance user experience and optimize our content
• To ensure security: Detect, prevent, and address technical issues, fraud, and security violations
• To comply with legal obligations: Meet regulatory requirements and respond to legal processes

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the data and context:

• Consent: You have given explicit consent for processing (e.g., newsletter subscription)
• Contract: Processing is necessary to perform a contract with you (e.g., providing services)
• Legal obligation: We must comply with legal requirements
• Legitimate interests: We have legitimate business interests (e.g., improving our services) that do not override your privacy rights

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service providers: We work with trusted third-party vendors (e.g., hosting providers, email services, analytics tools) who process data on our behalf under strict confidentiality agreements
• Business partners: With your consent, we may share information with partners who provide complementary services (e.g., frontend specialists for your project)
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets (your information would be transferred to the new entity)

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. When information is no longer needed, we securely delete or anonymize it.

• Contact form data: Retained for up to 2 years or until you request deletion
• Project client data: Retained for the duration of the project plus 5 years for legal and accounting purposes
• Analytics data: Anonymized after 26 months

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Restriction: Request limitation of processing under certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdraw consent: Withdraw previously given consent at any time

To exercise these rights, contact us at privacy@digilake.io. We will respond within 30 days.

For EEA residents: You have the right to lodge a complaint with your local data protection authority.

7. Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security assessments.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

For detailed information about the cookies we use and your choices, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses approved by the European Commission) to protect your data during international transfers.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Significant changes will be communicated via email or prominent notice on our website.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: